Notice of Non-Discrimination and Accessibility Requirements

Download Complete Requirements PDF


Your plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color,  national origin, age, disability, or sex.

Your plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

For  people  with  disabilities,  we  offer  free  aids  and  services,  such  as  sign  language  interpreters, Braille, large   print,   audio,   and   accessible   electronic   formats.

If   you   request   information   in   an accessible  format,  you  won't  be  disadvantaged  by  any  additional  time  necessary  to  provide  it. 

This means you will get extra time to take any action if there's a delay in fulfilling your request.

For people whose  primary  language  is  not  English,  we  offer  language  assistance  services  through  interpreters and other written languages.

If   you believe that your plan has failed to provide these services or discriminated on the basis of race,color, national origin, age, disability, or sex, you can file a compliant, also known as a grievance, by emailing eyemedQA@eyemed.com or calling 1-866-939-3633.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf Or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SWRoom 509F, HHH Building

Washington, D.C. 202011-800-368-1019

1-800-537-7697 (TDD)


Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.