Through our EyeMed Cares program, our Customer Care Center representatives are ready to provide the following services for affected members via a dedicated emergency toll-free line 844-283-8415.

1. Eligibility re-instatement: EyeMed Members who have exhausted their benefit, but need new glasses or contact lenses due to the disaster, can request an eligibility reset. 
2. Free expedited shipping for glasses and contacts: We offer free expedited shipping codes for replacement glasses purchased at glasses.com and Contactsdirect.com if lost or broken during a natural disaster. 

3.  Temporary Adjustable Glasses: If immediate materials are needed, a call center representative can expedite shipping these adjustable glasses to members—at no cost. These glasses enable individuals to adjust for different distances and switch focus for reading, computer and distance. For members displaced with no immediate address, we can work with them to determine a location where their temporary glasses can be picked up.

Our hope is to provide a bit of relief to you and your employees.  

If there’s any other way we can support you during this time of need, please don’t hesitate to reach out.