Non-discrimination and Notice of Availability - Language

Download Complete Requirements PDF

Your plan complies with applicable Federal civil rights laws and does not discriminate, exclude, treat people differently or deny equitable access to services on the basis of race, culture, ethnicity, religion, national origin, gender/gender identity, sexual orientation, pregnancy, age, social or economic status, service area location, mental or physical disability, limited English proficiency or genetic information.

For people with disabilities, we offer free aids and services, such as sign language interpreters, Braille, large print, audio, and accessible electronic formats. If you request information in an accessible format, you won't be disadvantaged by any additional time necessary to provide it. This means you will get extra time to take any action if there's a delay in fulfilling your request.

For people whose primary language is not English, we offer free language assistance services through qualified interpreters and written translation of documents. If you need these services, contact a customer service agent at the toll-free number shown on your ID card, and let them know how we can assist or support you.

You can download the Non-discrimination and Notice of Availability – Language here.

If you believe that your plan has failed to provide these services or discriminated on the basis of any of the above categories, you can file a complaint, also known as a grievance, by emailing eyemedQA@eyemed.com or by mail or phone at:

EyeMed Vision Care
Attn: Quality Assurance Dept./Non-Discrimination Coordinator
4000 Luxottica Place
Mason, OH 45040
Fax: 1-513-492-3259
Email: EyeMedQA@eyemed.com
1-866-939-3633

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.

Or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.