Terms of Service 

We grant you a limited license to make personal use only of the Site. Such grant does not include, without limitation: (a) any resale or commercial use of this Site or any of the contents of this Site; (b) modification, adaptation, translation, reverse engineering, decompilation, disassembly or conversion into human readable form any of the contents of this Site not intended to be so read, including use of or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser; (c) copying, imitating, mirroring, reproducing, distributing, publishing, downloading, displaying, performing, posting or transmitting any of the contents of this Site (including any Company trademarks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; (d) the collection and use of any product listings or descriptions; (e) making derivative uses of the Site and any of the contents of the Site; or (f) use of any data mining, bots, spiders, automated tools or similar data gathering and extraction methods, directly or indirectly, on the contents of the Site or to collect any information from the Site or any other user of the Site.

Internet Privacy Policy
This Internet Privacy Policy is effective as of May 25, 2011. Your prior activities on the site may have been governed by an earlier version of the Policy.

This Policy describes how we, Luxottica Retail North America, Inc. (“Luxottica”) and its subsidiary companies, handle information we learn about you from our website. If you have questions or wish to contact us about the Policy, direct inquiries to:

Privacy Office
Luxottica Retail North America, Inc.
4000 Luxottica Place
Mason, Ohio 45040
Phone: 513-765-4321
Email: privacyoffice@luxotticaretail.com

WHAT INFORMATION DO WE COLLECT?
The information we collect depends on what you do when you visit our site. Please note that we do not collect personal information about you when you visit our site unless you choose to provide such information to us.

We collect personally-identifying information you provide to us in connection with purchases you make on our site, requests for services made through the site, the creation of a user account, any material you may post to the site, and your participation in surveys on the site. From time to time, we may provide you the opportunity to participate in contests or in other voluntary activities through the site. We may request personal information from you, along with other information, in order for you to participate. Participation in these activities is completely voluntary; therefore, you can elect not to disclosure your personal information by not participating in the activity.

In addition, for each visitor to our site, we automatically gather certain information and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We collect and store this information on an individual basis and in aggregate, or combined, form. We also collect both user-specific and aggregate information on what pages visitors access or visit.

HOW DO WE USE THIS INFORMATION?
We use the information we collect to analyze trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole. We also use this information to improve the content of our web pages, and to customize the content and layout of our pages. All of this is done with the intention of making our site more useful to visitors.

We may share email addresses, postal addresses or telephone contact information or other personally-identifying information we collect across brands within the company. We do not rent or sell such information to any third parties.

We use one or more third-party tracking services to track non- personally-identifying information about visitors to our site in the aggregate to enhance your experience and provide relevant advertisements. These third-party services may use JavaScript, pixels, transparent GIF files, and other means to enable us to learn which advertisements bring users to our website. Any information we track in this manner is anonymous, limited to usage and volume statistics, and is used to provide insight into the effectiveness of our online marketing initiatives and strategies.

COOKIES
We use both session cookies and persistent cookies on this website. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We may link the information we store in cookies to your personal information in order to provide a faster and more pleasant online experience. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.

We use session cookies to make it easier for you to navigate our site. We use session cookies to record session information, such as which web pages a user has visited, and to track user activity on the site. We also use session cookies to store any passwords used on the site (such as a password associated with a user account), so you don’t have to enter it more than once per session. Session cookies expire when you close your browser.

We use persistent cookies to track and target the interests of our users to enhance the experience on our site. Persistent cookies remain on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your browser’s “help” file.

COLLECTION AND USE OF HEALTH INFORMATION
We are required by applicable federal and state law to maintain the privacy of your health information. Please see our HIPAA Privacy Statement for information on our privacy practices, our legal duties, and your rights concerning your health information. Any health information we collect from you on this site will be handled in accordance with the terms of our HIPAA Privacy Statement.

CALIFORNIA PRIVACY RIGHTS 
If you are a California resident, you can request certain information about the sharing of your personal information with third parties for direct marketing purposes during the past year. Details concerning this process:

CALIFORNIA PRIVACY POLICY 
If you are a California resident and a user of this web site and/or a LensCrafters, Sunglass Hut, Pearle Vision, Target Optical, Sears Optical or Macy's Optical customer, you have the right to request information from Luxottica about the way in which Luxottica shares certain categories of your personal information with affiliated Luxottica companies for their direct marketing purposes.

California law provides that you have the right to submit a request to Luxottica at CAPrivacyPolicy@luxotticaretail.com and receive the following information:

  • the covered categories of personal information disclosed by Luxottica to affiliated Luxottica brands for their direct marketing purposes during the preceding calendar year, and
  • the names of the affiliated companies sharing the Luxottica name which received such information.

You are entitled to receive a copy of this information in a standardized format, and the information will not be specific to you individually.

We do not rent, sell or share such information with any third parties. EyeMed does not currently actively respond to “Do Not Track” browser signals or mechanisms.

OPT OUT PROCEDURES
If you do not wish to receive promotional emails from us, please let us know by using the opt-out response device that can be found at the bottom of every email we deliver or by emailing us at privacyoffice@luxotticaretail.com. To help us process your request, please include sufficient information for us to identify you in our records. Please allow a reasonable time for us to process your request. Please note that, although you can opt not to receive promotional messages, we reserve the right to send you informational email messages about any user account you establish on this website or administrative notices regarding the site, as permitted under the CAN-SPAM Act (15 U.S.C. §7701 et seq.).

If you do not wish for us to share your information with our related companies, please let us know by sending your request to: Privacy Office, Luxottica Retail, 4000 Luxottica Place, Mason, Ohio 45040 or by email to privacyoffice@luxotticaretail.com. To help us process your request, please include sufficient information to allow us to identify you in our records. Please allow a reasonable time for us to process your request.

INFORMATION ACCESS
Upon request we provide site visitors with access to their own personally-identifying information (e.g., name, address, phone number) that we maintain about them. You can access this information by sending your request to: Privacy Office, Luxottica Retail, 4000 Luxottica Place, Mason, Ohio 45040 or by email to privacyoffice@luxotticaretail.com. To help us process your request, please provide sufficient information to allow us to identify you in our records.

We reserve the right to ask for information verifying your identity prior to disclosing any information to you. Should we ask for verification, the information you provide to verify your identity will be used only for that purpose, and all copies of this information in our possession will be destroyed when the process is complete.

We also offer visitors the opportunity to have inaccuracies corrected in all information we maintain about them. Privacy Office, Luxottica Retail, 4000 Luxottica Place, Mason, Ohio 45040 or by email to privacyoffice@luxotticaretail.com. To help us process your request, please provide sufficient information to allow us to identify you in our records.

SECURITY
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, and to guard that information against loss, misuse or alteration. When you enter sensitive and/or personally-identifying information on our registration or during the ordering process, we encrypt transmissions involving such information using secure protocols.

Please note, however, that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we use commercially-reasonable means to protect your personal information, we cannot guarantee its absolute security.

THIRD PARTY SITES
This Policy applies only to information collected by this website.

From time to time, this website may link you to other sites (“Linked Sites”) that are not owned by Luxottica. We do not control the collection or use of any information, including personally-identifying information, that occurs during your visit to the Linked Sites. Further, we make no representations about the privacy policies or practices of the Linked Sites, and Luxottica is not responsible for the privacy practices of these Linked Sites.

Be careful of disclosing any of your personally identifiable information when leaving our site. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

CHANGES TO THIS POLICY
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our Policy. If our information practices change materially at some time in the future, we will post the changes to our website and revise our Policy accordingly. In addition, if we have collected personally-identifying information from you, we will notify you about the changes and secure your consent prior to making use of your information in new ways.

QUESTIONS/CONCERNS
If you believe that this site is not following its stated information policy, you may contact us at the above postal address, email address, or telephone number.